At PLAN MY Asset, we aim to provide our clients with a smooth and reliable experience in their real estate dealings. However, due to the nature of real estate transactions, the following refund and cancellation policy applies:

1. Cancellation of Services

• If you wish to cancel any real estate service (e.g., property viewing, consultation, or legal services), we request that you notify us at least 24 hours in advance.
• Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.

2. Refund Policy

• Non-refundable Fees: Fees paid for property consultations, viewing, or other similar services are generally non-refundable, as these services are scheduled and require dedicated resources.
• Refunds for Payments Made for Property Transactions:
  If a property transaction (e.g., booking deposit or advance) is canceled, refunds may be issued, subject to the following conditions:
  • The refund request must be made before the agreement signing or within 7 days of payment (whichever is earlier).
  • Cancellation of the transaction due to seller or builder fault may entitle you to a full refund, minus any non-refundable service fees.
  • Refunds will be processed within 15 business days of approval, but timelines may vary depending on the payment method.

3. Refund Process

• If eligible for a refund, the amount will be returned through the same payment method used during the original transaction (e.g., bank transfer, credit card, or online payment).

4. Exemptions

• Refunds will not be processed for any of the following reasons:
  • The property transaction has been successfully completed or processed.
  • The service was provided as per the terms of the agreement and was not cancelled in time.

5. Disputes Regarding Refunds

• Any disputes regarding refunds or cancellations will be handled in accordance with the applicable laws in India. Please contact our support team for resolution.